Job Description
Role : Service Delivery Manager
Location : Oklahoma City, OK (Onsite)
Job Type: Fulltime (USC & GC)
Roles & Responsibilities:
Overall 15+ years of experience and minimum 8+ years of experience in managing large Infrastructure project Location: ¿
1. Experience in program managing large end to end Infrastructure and cloud programs
2. Service delivery management covering all aspects of IT Infrastructure projects like SLA management, Governance, Stakeholder management, contract management, Quality of service and implementing service improvement.
3. Experience in managing entire Infrastructure components like Server, Storage, database, network, end user computing and service desk
4. Experience cloud models like IaaS, PaaS and SaaS
5. Should possess expertise & certification in one Infrastructure components like Server, Storage, database or network
6. Strong experience with On Prem / Private Cloud Infrastructure services.
7. Should have understanding of service management contract
8. Experience with a project management methodology such as PMP, PRINCE2, etc.
9. Knowledge of the ITIL framework. Experience in customer services and the ability to provide a professional interface with the user community. Good interpersonal skills.
10. Experience in driving Infrastructure transformation projects
11. Experience in driving continuous improvements and Innovation
12. Excellent written and oral communication skills with ability to clearly communicate ideas and results to client and company supervisors. Years of Experience: ¿ Saxon Global
Job Tags
Full time, Contract work,
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